Privacy Policy
Privacy Policy
ABOUT US
We are a registered company in England & Wales (Company no. 10254155). Our registered address is 3rd Floor 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT and our website address is www.example.com.
We are a wholly-owned subsidiary of a registered holding company in England & Wales (Company no. 10784606) with the same registered address.
THE PURPOSE OF THIS NOTICE
This notice provides you with information on how we will process your personal data, acting independently as a data controller.
We would also like to inform you, as (i) a contact person at one of our (potential) customers or (ii) a visitor of our website (the “Site”), about your rights regarding your personal data and how you can get in touch with us to enforce them.
WHAT IS PERSONAL DATA?
Personal data is information relating to an identified or identifiable individual. Examples include name, age, address, date of birth, gender, and contact details.
Personal data may also include data relating to criminal convictions and offences, processed in accordance with legal requirements.
1. Processing of Your Personal Data as a Contact Person at One of Our Customers
We do not and will not sell or pass on your personal data to any third party for any form of gain.
If you are a contact person at one of our (potential) customers, we process your personal data to:
Inform you about our products and services
Communicate with our customers
Provide access to the customer portal
Deliver products, support, and services
Manage customer relationships
Conduct satisfaction and marketing surveys
Comply with legal obligations and the Payment Card Industry Data Security Standard (PCI DSS)
We may process the following categories of data:
Basic details (e.g., name, address, date of birth, gender, contact information)
Data relating to criminal convictions or offences (e.g., driving offences, fraud)
We collect this data either directly from you (email, phone, or portal) or in the course of our business relationship.
If you object to this collection and use, we may be unable to provide certain services.
All processing takes place within the UK, in accordance with the Data Protection Act 2018.
For Mobile Identity Verification
You authorise your wireless operator to disclose relevant personal and device information to our third-party provider solely for identity verification and fraud prevention during our business relationship.
This includes but is not limited to:
Mobile number, name, address, email
Network status, billing type, device identifiers (IMSI, IMEI)
Note: We do not use or share this data for marketing or promotional purposes.
2. Processing as a Visitor of the Site
2.1 Personal and Pseudonymized Information
We collect both personal and pseudonymized information.
You may browse the Site without submitting personal data, but to use certain features, personal data such as name, email, phone, company, and job title may be required.
We may combine your information from the Site with data from other sources (e.g., emails or phone calls).
2.2 Web Technologies
We use web logs, cookies, and web beacons to gather information such as:
IP address, pages visited, downloads, browser/device information
Referral and exit pages
Cookie data and geographical location
2.3 Cookies
We use both session and persistent cookies.
Cookie Examples:
__ga: Distinguishes users (expires after 2 years)__gat: Controls request rate (expires after 10 minutes)
You may block or delete cookies via your browser settings, but some features of the Site may not function properly.
In the US, cookie data may be used for advertising based on your email activity. You can opt out by emailing marketing@ourdomain.com.
2.4 Use of Collected Data
We use your data to:
Respond to inquiries and requests
Complete transactions and provide services
Send updates, promotions, and operational communications
Improve the user experience
Fulfil legal obligations
Pseudonymized data is used for analytics, product improvement, and behavioural advertising. We may link pseudonymized with personal data.
2.5 Sharing Data with Third Parties
We may share your data with:
Analytics services (e.g., Google Analytics)
Behavioural advertising partners
Email and marketing providers
CRM and business management platforms
Legal authorities if required
Social media platforms via plugins (e.g., Facebook Like, Twitter Follow)
These third parties are governed by their own privacy policies.
2.6 Children’s Privacy
This Site is not intended for children under 13. We do not knowingly collect personal data from children. Users aged 13–17 should seek parental consent before using the Site.
3. Legal Basis for Processing
We process data under our legitimate interests (Article 6(1)(f), GDPR). In some cases, we may ask for your consent (Article 6(1)(a)), which you can withdraw at any time.
Marketing communications will only be sent with your consent, and you may opt out by emailing marketing@ourdomain.com with the subject “optout.”
4. Data Transfers
Data may be shared with:
IT service providers
Members of our corporate group
Public authorities and auditors
Contractual/business partners involved in service delivery
Some partners may be located outside your country. We only transfer data to countries with adequate data protection or under Standard Contractual Clauses.
5. Retention Periods
We retain data for 7 years for most interactions, including:
End of a contract
Customer inquiries
Complaints
Legal obligations or investigations
Data may be retained longer for legal claims or regulatory compliance.
6. Watchlist
We maintain a Watchlist to ensure safety. Guests who fail to pay for damages may be added. To dispute this, email dataenquiries@ourdomain.com.
7. Security
We use reasonable physical, electronic, and procedural measures to protect your information. However, no system can be guaranteed 100% secure.
8. Your Rights
You have the right to:
Access your data
Rectify inaccuracies
Request deletion or restriction
Object to processing
Request data portability
Withdraw consent
Avoid automated decisions
To exercise your rights, contact us at dataenquiries@ourdomain.com or write to our office address. We may retain some data where required by law.
9. Changes to This Policy
We may update this Policy from time to time. Changes will be posted on the Site. Material changes will be notified via email if we have your address on file.
10. Acceptance of Terms
By using this Site, you agree to this Policy. If you do not agree, please discontinue use. Continued use after changes indicates acceptance.
11. Contact Us
For privacy-related questions or to exercise your rights, contact:
Data Protection Officer
3rd Floor 1 Ashley Road,
Altrincham, Cheshire,
United Kingdom, WA14 2DT
Email: dataenquiries@ourdomain.com
