Your Stay, Protected.
From seamless check-in to a worry-free stay, we've got you protected in case anything goes wrong
Find out more about Sentry242 guest protection services
Confident Stay
Unexpected hiccups can disrupt even the best travel plans, but with Confident Stay, you can book with peace of mind. This optional add-on protects your booking, reimbursing you for your vacation rental stay if you encounter unforeseen problems with accessing your property or issues that make it uninhabitable.
- Inaccessible property
- Broken essential fixtures (e.g., heating, plumbing)
- No electricity, hot/running water, or functional sewage
- Unsafe conditions (e.g., electrical wiring, significant mold)
- Missing advertised amenities (e.g., AC, refrigerator, cooking elements)
- Confident Stay protects you up to $105 per night, with a maximum total of $1500
Confident Stay
Unexpected hiccups can disrupt even the best travel plans, but with Confident Stay, you can book with peace of mind. This optional add-on protects your booking, reimbursing you for your vacation rental stay if you encounter unforeseen problems with accessing your property or issues that make it uninhabitable.
- Inaccessible property
- Broken essential fixtures (e.g., heating, plumbing)
- No electricity, hot/running water, or functional sewage
- Unsafe conditions (e.g., electrical wiring, significant mold)
- Missing advertised amenities (e.g., AC, refrigerator, cooking elements)
- Confident Stay protects you up to $105 per night, with a maximum total of $1500
Frequently asked questions
To be eligible for compensation, you must demonstrate either (a) inability to access your booked property upon arrival (e.g. due to missing keys, unresponsive host, etc.) or (b) significant property failures affecting your stay (e.g. non-functional plumbing, fewer bedrooms than advertised, etc.). Evidence required includes communication records with your host via the booking platform or SMS, invoices for alternative accommodations, and any other relevant documentation supporting your request all to be submitted within 48 hours of check-in.
Regrettably, Checkin Hero is presently only accessible for purchase during the verification process. If you’ve completed check-in and find that the listing doesn’t meet your expectations, we won’t be able to extend coverage for alternative accommodations
You can expect to receive compensation within 10-15 business days after reporting the issue and submitting the required documentation and evidence within 24 hours of your check-in.
